Every question the agent cannot answer is logged with the refusal that caused it, and over a quarter that log becomes a ranked list of the gaps in a manufacturer's technical literature.
Every refusal is logged with the question that caused it. Over a quarter that log becomes the most honest audit of your technical literature you will ever get, because your market wrote it, one question at a time.
What was asked that your documents could not answer, in order of how often. Not a guess at your gaps. The actual list.
Superseded versions still in circulation, values published in one unit only, pages that disagree with each other. Surfaced when the corpus is prepared and again when it is tested.
Question volume, deflection, contacts captured, and the gap list. Then bulletins and FAQ entries written from it, so next quarter's list is shorter.
Every conversation, what it answered, what it refused, where each refusal went and whether anyone has picked it up, and exactly which documents it is answering from right now. Yours to open whenever you like.
A captured contact is handed to your CRM with the conversation attached, so a rep opens it knowing what was asked and what was answered. Common CRMs connect directly; anything else is scoped at intake.
All of it stays yours, and it says so in the agreement. If we ever part ways you leave with everything, including every question anyone has asked. And before you sign, you get a plain statement of where each piece of it lives.
Questions this month, the top refusals, contacts captured, anything still waiting on your team. Read it on a phone in under a minute.
The live view comes with every tier. The audit and the quarterly report are Premium. The content written from them is the content add-on, on any tier.
Twenty minutes about how technical questions reach you today. If it fits, the next step is a working agent built on your own published documents, so you are evaluating your products rather than a demo.
It is the ranked list of questions the agent could not answer from a manufacturer's documentation, built from the actual refusals rather than from a guess at where the gaps are.
Question volume, what was deflected, contacts captured by origin, and the refusal list ranked by how often each gap was hit.