The agent answers only from the documents a manufacturer publishes, cites the page each answer came from, and refuses when the answer is not in that documentation.
The commercial value is not in a system that answers. It is in one that will not answer when it should not, because that is the only version a technical department can put its name on.
Every answer opens the source document at the page it came from. The person asking can check it. So can you. The document governs, not the agent.
It has your documents. It does not have the internet, a competitor's data sheet, a forum post, or an opinion.
When the answer isn't in your documentation it says so plainly, captures the contact, and routes the question to your team with the conversation attached. It does not guess, and it does not hedge into something that sounds like an answer.
One set of boundaries. One record of everything asked, on every surface.
White-labelled, citing your documents at your own URLs, capturing the contact behind every question and following up with it.
A real number that answers at eleven at night and hands off to a person when it should.
The same corpus, on an internal channel: no lead capture, no contact gating, and asked volume logged separately so you can see what your own people are looking up.
Deployed where your product is actually sold, every enquiry tagged by where it came from.
The agent does not replace anyone on your technical staff. It removes one category of interruption and leaves a record where there was not one.
Most of what reaches a technical line is already answered in a published document. Side lap dimensions, fastener spacing, cure times, temperature limits, what the current revision actually says. Those questions arrive one at a time, by phone, at whatever hour the crew is standing on the wall, and each one costs a specialist the stop, the look-up and the return to whatever they were doing. The agent answers those from the document and opens the page it came from. Your people keep the questions that need judgment.
A specification that cannot be confirmed on Friday afternoon is not always a specification on Monday. The agent does not keep office hours, and the answer does not depend on which person happened to pick up.
Every question and every answer is written down, with the document and the page it came from. A phone call leaves nothing behind. If a contractor says they were told something, you can check what was actually said. Over a quarter that same record shows you which questions your literature does not answer — the part most manufacturers have never been able to see.
What we are not claiming: we have no before-and-after measurement of call volume, because no deployment has run long enough to produce one. What is described above follows from how the system works, not from a study.
Signing starts onboarding, not service. Four steps in order, and the third is the reason the first two are worth doing.
Every document accounted for and certified current. Stale literature still in circulation is the main source of wrong answers.
Your library indexed, with page-level citation verified on a sample before anything proceeds.
A hundred questions on your own documents, graded against those documents by your people as well as ours. It does not go live until that gate is passed.
On your site, on your line, with the escalation path tested end to end and a human confirmed at the other end of it.
The gate is not compressed for anyone, including for a customer we want. A business built on a system that refuses when it should cannot skip its own refusal.
Twenty minutes about how technical questions reach you today. If it fits, the next step is a working agent built on your own published documents, so you are evaluating your products rather than a demo.
Only from the documents the manufacturer publishes. The agent does not have access to the internet, a competitor's data sheet, a forum post, or an opinion.
Every answer opens the source document at the page the answer came from, so the person asking can check it against the document itself.
Roughly thirty days from signature, across four steps: corpus intake, ingestion, an evaluation, and go-live with the escalation path tested end to end.
No. It refuses code interpretation, engineering opinions, approval of an assembly, and comparison with a competitor's products.