This page sets out, in plain language, what Noremac AI charges, what happens when the agent gets something wrong, what has to be true before anything goes live, and what we ask of a client in return.
Written in plain language and kept short enough to read. Where something is a firm rule it says so, and where it is a judgement it says that too.
Three tiers on annual agreements, published on the pricing page rather than quoted on request. Installation is invoiced in two halves, the first at signing and the second when the agent passes your gate, and is priced on the condition of the corpus rather than its page count, and we show you where you sit in that band at intake so the number is never a surprise.
Scope moves, price does not. If the number is more than you want to spend we take out a channel or an add-on and move you down a tier rather than discount the tier you are in. That is not a negotiating posture, it is so that the client who signed last quarter is not worse off than the one who signs next quarter.
Installation is not waived. It funds the corpus ingestion and the evaluation, which is the actual work, and a free install reliably produces a client who never provides their documents.
It will happen. A system that never erred would not need an evaluation gate or a quality review.
Every answer is traceable, so a wrong answer can be taken back to the document and the passage that produced it. That makes the correction specific rather than a matter of retraining and hoping. Where the fault is in retrieval we fix retrieval. Where the source document was wrong, out of date or contradicted by another document, that is a documentation problem and it goes on your gap list, which is the more valuable outcome of the two.
Tell us and it gets logged and traced. We would rather hear about one from you than find it in a quarterly review.
Before the agent answers anything on your site or your line, a hundred questions are put to it on your corpus. You write them, including the ones you expect it to fail. They are graded against your own documents, by your people alongside ours.
Installation is invoiced in two halves: the first at signing, which funds the corpus ingestion and the evaluation, and the second when the agent passes your gate. Until it passes, it does not go live and the subscription does not start.
One boundary, set now rather than argued about later: the gate measures the agent against what your documents contain. If it correctly declines a question your literature does not answer, that counts as passing. It is also an audit finding, and you get it in writing. A gap in the documentation is a result, not a defect.
The gate is not compressed for anyone, including for a client we want and including for the first one. Signing starts onboarding, not service, and the usual distance between the two is about thirty days. The specific terms are set out in the agreement rather than on this page.
Data sheets, bulletins, installation guides, evaluation reports. Grounding has to ground in something.
Someone on your side who can say whether an answer is right, because we do not make your products.
A real inbox, a real person and real hours. A routed question that nobody picks up is a lost enquiry with extra steps.
We will not declare a system accurate about products we do not make. Your team grades alongside ours.
Your documents, your corpus and your question log are yours throughout and the agreement records it. At the end of an agreement you leave with all of it, including every question anyone ever asked, which is the part most worth keeping.
Before you sign you get a plain statement of where each piece of it lives.
Notice period, renewal terms and the treatment of anonymised aggregate data are set out in the agreement rather than on this page, and you see them in full before signing.
It is logged, traced back to the document and the passage that produced it, and corrected at the source. If the underlying document was wrong or out of date, that goes on the client's gap list.
Scope moves, price does not. If a number is more than a client wants to spend we remove a channel or an add-on and move down a tier rather than discount the tier they are in.
No. The evaluation gate is not compressed, including for a client we want. A business built on a system that refuses when it should cannot skip its own refusal.
The agreement is annual. At the end of it a client leaves with their documents, their corpus and every question anyone has asked.